BasePrime Scientific Shipping Policy

Effective Date: September 7, 2026

BasePrime Scientific ships laboratory products, consumables, reagents, kits, instrumentation, accessories, and related products throughout the United States.

Shipping Methods

Available shipping methods are displayed at checkout based on the products ordered, destination, package characteristics, and carrier availability.

BasePrime currently offers Free Standard Shipping on eligible U.S. orders, with an estimated transit time of 3–5 business days.

Expedited carrier services, including available UPS air services, may also be offered at checkout. Expedited shipping charges are calculated based on the order and destination.

Carrier services and estimated delivery times shown at checkout are subject to carrier availability and are not guaranteed unless BasePrime expressly agrees otherwise in writing.

Processing and Delivery Times

Estimated shipping and delivery times are provided for planning purposes only. Product availability, order size, special-order products, temperature-control requirements, carrier conditions, holidays, weather, and other circumstances may affect shipment timing.

Transit estimates generally begin when the carrier receives the shipment and do not include order processing or preparation time.

Shipping Charges

Standard shipping may be provided at no charge where indicated at checkout.

Expedited shipping, special handling, temperature-controlled transportation, freight, insurance, customs, duties, tariffs, or other special transportation requirements may result in additional charges.

Any applicable shipping charge will normally be displayed at checkout or identified in the applicable quotation or order documentation.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address and appropriate receiving information.

Customers should ensure that qualified personnel are available to receive shipments when necessary, particularly for temperature-sensitive, high-value, or time-sensitive products.

BasePrime is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping information supplied by the customer.

Shipment Inspection and Damage

Customers should inspect shipments promptly upon receipt.

Visible shipping damage, missing packages, shortages, or visibly incorrect products should be reported to BasePrime as soon as possible and, where applicable, within five (5) business days after delivery.

Please retain shipping cartons, packaging materials, labels, photographs, tracking documentation, and damaged products while a shipping claim is being reviewed.

Risk of Loss

Unless otherwise expressly agreed in writing, shipments are FOB Shipping Point. Risk of loss transfers to the customer when the shipment is delivered by BasePrime or its fulfillment provider to the commercial carrier.

BasePrime may assist customers with reasonable carrier-claim documentation when a shipment is lost or damaged in transit.

Special and Temperature-Sensitive Shipments

Certain reagents, kits, instruments, special-order products, or other products may require special shipping arrangements. Where necessary, BasePrime may contact the customer before shipment regarding freight, temperature-control requirements, delivery scheduling, or other transportation arrangements.

Questions

For shipping questions or assistance with an order, contact:

BasePrime Scientific
support@baseprime.com

This Shipping Policy is subject to the complete BasePrime Scientific Sales Terms and Conditions. If there is a conflict, the applicable Sales Terms and Conditions govern.